HOW CUSTOMER SERVICE IS CHANGING: AI AND CUSTOMER RELATIONSHIPS

Sabato 28 settembre / ore 15.30-16.15
Regione Autonoma Friuli Venezia Giulia, Sala delle Colonne
Riva del Mandracchio, Trieste, TS, Italia
Lingua

Presented by
Sofia Treu, amministratore delegato Post Imprese
Seminar by
Matteo Diana, head of product WeRoad
Emiliano Lorenzoni, gruppo Hera
The event will take place in italian
Abstract
The seminar will examine how AI is transforming customer service and enhancing customer relationships. It will explore automated assistance technologies, such as chatbots and voice response systems, which enable immediate and personalized support. The discussion will focus on how AI can improve the management of customer inquiries, reducing response times and increasing satisfaction. Additionally, the seminar will delve into data analysis techniques that anticipate customer needs and provide proactive solutions.

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