HOW CUSTOMER SERVICE IS CHANGING: AI AND CUSTOMER RELATIONSHIPS

Sofia Treu, amministratore delegato Post Imprese

Matteo Diana, head of product WeRoad

Emiliano Lorenzoni, gruppo Hera

The seminar will examine how AI is transforming customer service and enhancing customer relationships. It will explore automated assistance technologies, such as chatbots and voice response systems, which enable immediate and personalized support. The discussion will focus on how AI can improve the management of customer inquiries, reducing response times and increasing satisfaction. Additionally, the seminar will delve into data analysis techniques that anticipate customer needs and provide proactive solutions.